Urban WASH: Working with People

From: Digital Campus, Open University

New WASH services are far more likely to be effective and sustainable if the people using the services are able to participate in, or at least be aware of, their planning, design and management. This Module is designed to provide WASH technicians and other employees of service providers with a good understanding of the social, cultural, financial and institutional issues at the local level as well as knowledge of the rights and responsibilities of service users, such as how users may influence decision makers and ensure the service providers are accountable to their customers.

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